SUPPORT_ISSUE_SEARCH SUPPORT Endpoint
  /rpc/support/?method=SUPPORT_ISSUE_SEARCH  
  For information on how to use Advanced Searches, click here  
  DETAILS    
  Prefix SupportIssue  
  SUB SEARCHES    
  Attachment CORE_ATTACHMENT_SEARCH  
  CUSTOM OPTIONS TYPE  
  ShowMyLoggedIssues Text Y/N. Default N. If set to Y it searches issues you have logged in other spaces. If set to N it searches in your space
  AVAILABLE FIELDS TYPE  
  CompletedDate Date  
  CompletedDateTimeZone Numeric  
  CompletedDateTimeZoneText Text (50)  
  ContactBusiness Numeric  
  ContactBusinessText Text (50)  
  ContactPerson Numeric  
  ContactPersonText Text (50)  
  Email Text (100)  
  Id Numeric  
  LodgedDate Date  
  LodgedDateTimeZone Numeric  
  LodgedDateTimeZoneText Text (50)  
  Name Text (50)  
  Notes Text (8000)  
  Object Numeric  
  ObjectContext Numeric  
  ObjectText Text  
  Phone Text (30)  
  ProcessingType Numeric There are some standard ones, plus you can define your own. Standard ones are: 1=Training,2=ISP/Network Problem,3=Problem / fault,4=Suggestion,5=[not assigned],6=Maintenance,7=Returns
  ProcessingTypeText Text (50)  
  QuoteApproved Text (1) Y / N
  QuotedAmount Numeric  
  QuotedHours Numeric  
  Reference Text (50)  
  Severity Numeric 0=Critical,1=Urgent,2=Routine,3=Non Critical,4=[unassigned]
  SeverityText Text (50)  
  Solution Text (8000)  
  SourceSpace Numeric  
  SourceSpaceText Text (50)  
  Status Numeric 1=Not Started,2=In Progress,3=Completed,4=Discontinued,5=On Hold,6=[not assigned],7=Customer Testing,8=To Be Checked
  StatusText Text (50)  
  TechnicalNotes Text (8000) Note: Can only see TechnicalNotes from the space that owns the Support Issue
  Title Text (50)  
  TotalTime Numeric  
  Type Numeric 1=Help Required,2=Suggestion,3=General Comment
  TypeText Text (50)  
  User Numeric  
  UserContactEmail Text (50)  
  UserSpace Numeric  
  UserSpaceText Text (50)  
  UserText Text (50) ie the User's Logon Name
  Version Numeric As defined using SETUP_SUPPORT_ISSUE_VERSION_MANAGE
  VersionText Text (50)  
       
  Audit Fields   Click here for more information
  RETURN  
  Selected Fields